Accountability

Performance Execution Shared Accountability Cross-functional accountability Changing the "habits" of the organization Developing middle management teams Performance Management for teams as well as individuals The Accountability Revolution author Mark Samuel with Barbara Novak

Agreements for Excellence. ™

AFE, our core methodology, is used for increasing organizational accountability. It is a team-based process that improves performance execution of cross-functional leaders, intact work teams and project teams. Applied for over 15 years, it guarantees 55% improvement in Success Factors, accelerated achievement of business goals and 20% improvement in team relationships within six months.

Participants rethink the way they respond to challenges and problems resulting in higher levels of accountability and success. Using the 7-Step Personal Accountability Model and individual assessment, participants develop action plans for improving their accountability with customers and teammates. They practice holding others accountable and dealing with victim behaviors. Participants leave inspired to take actions that are consistent with organizational goals.

Accountability; Achieve What Matters to You
author Mark Samuel & Sophie Chiche

Mark Samuel Founder & President of Impaq.

Mark is considered a practical visionary by Fortune 500 companies. Mark Samuel has led organizations towards achieving remarkable levels of long-term success for 22 years. Mark's groundbreaking Accountability-Based-Methodology serves as a positive catalyst for change in organizations across markets and around the world. He has been featured on CNBC, Bloomberg and in Fortune Magazine as a top authority on "how companies can end blame in the ranks and create a place where people want to work and get results".

Mark is the author of 2 internationally best-selling books The Accountability Revolution: Achieve Breakthrough Results in Half the Time! and The Power of Personal Accountability: Achieve what matters to You, co-authored by Sophie Chiche.

Results from a sampling of Accountability Programs:

• Saved us $4M in just one year - Texas Utility Organization
• Reduced turn over from 27% to 7% in 6 months - National Credit Reporting
• Doubled customer satisfaction in 6 months - Telecommunications Company
• Developed us as a benchmark in our industry - Oregon Heath Care System
• Increased our market share and cut costs - National Technology Firm
• Created the highest production in our history - Venezuelan Oil Company
• Reduced written grievances by 18% in 6 months - California Power Provider